EUEDEX aims to:
Meet the needs of each customer by offering a transparent, efficient and professional service which it will constantly review to identify areas for improvement.
Ensure we treat customers fairly and deal with any complaints that arise, promptly and fairly, and in line with FSA deadlines and rules.
Ensure that TCF values adopted by the directors of the firm are communicated to, and supported by, all staff members, and
Ensure that the standard of service provided to all our customers either meets or exceeds the standards required by the Financial Services Authority.
Once received, we will do our best to resolve your complaint/Inquiry as quickly as possible and to your satisfaction within 4 weeks. If we are unable to do so we will write to you and explain why we cannot resolve it yet and when we expect to have an answer for you.
After 8 weeks we will send you a final response or a progress report on your complaint if we still have not resolved it.